To ensure security, you will be required to change the temporary password the first time you log in. Your password must contain both alpha (abc...) and numeric (123...) characters. The minimum password length is six (6) characters and no more than ten (10) characters.  Note: passwords must NOT contain your account number or equal your account number.

1. If you fail to successfully sign on after several attempt
   As a security precaution, CU@Home locks out users who fail to successfully sign on after three (3) invalid attempts.   At this point, even a correct member number/password combination will not work if you've been locked out of the system.  Please call the Credit Union during business hours if you've received a message that you've exceeded the maximum invalid PIN violations allowed.



2. We are running our end-of-day process
   Every day during our end-of-day process, both CU@Home and FastLine are unavailable for approximately 15 minutes.  This process is scheduled between 6:45pm and 7:30pm Monday through Friday and on Saturday between 3:45pm and 4:30pm.  If you are attempting to sign on during this approximate time, please try again in 15 minutes.

Note: For security reasons, Credit Union front line employees cannot view your password.  If you have forgotten your password, please contact a Financial Services Consultant and ask to have your password reset.

Disable Content Advisor

1. Go to Tools in your Internet Explorer browser and click on Internet Options.  The Options window will open.
2. Click on the Content tab and click the Disable button.

Download an Optional Browser

If you do not wish to disable the Content Advisor, another option is to use another, more secure browser called Mozilla Firefox.  This browser is not a Microsoft product so it does not have some of the inherent security risks that are resident currently on Internet Explorer.

Security Tips:  These tips can help ensure the privacy of your account information:

• SCE FCU
  Financial Services Consultant immediately if you think your password has been compromised.

Keep all documents that include your account information in a secure location (including ATM and any transaction receipts, monthly account statements and your CU@Home Password.)

1. Amount of network traffic on your Internet Service Provider.
2. The type of connection you have to the internet (i.e. dial-up, DSL, cable, etc.)
3. System resources available in your computer (i.e. memory and processor speed).

For a faster connection, try connecting to your Internet Service Provider at "off peak" hours.  For example, America Online is usually busiest between 6pm and 9pm, and during that time their Internet service can be quite slow.  Connecting earlier or later may improve your connection speed.

Your only option is to close down your browser, restart it, and return to CU@Home. The act of restarting your browser should free up some memory, giving you a fairly clean slate with which to re-enter CU@Home.

Whenever you make a CU@Home transaction, that transaction takes effect immediately and is reflected in the available balances reported for your accounts.  When the transaction takes place during our normal business hours your transaction history and available balance is immediately updated.  However, after business hours transactions and available balances are updated immediately after our end-of-day programs are completed. Although there may be a short time that transactions may not appear, be assured that the CU@Home system has properly registered your transactions.

If your available balance is displayed in blue, you can click on this link and CU@Home will display the differences.

Note:  The amount of the hold may not always equal the amount of the purchase (i.e. gasoline pump purchases may get an authorization for $1.00, but will post for the actual purchase amount).  Also, certain transactions may get an authorization for more than the actual purchase amount (i.e. restaurants typically run an authorization prior to the amount you enter as a gratuity.  The gratuity is "guessed" by the authorizer).

After you set up access to secondary accounts, you can access those accounts by selecting the account number (User ID) from the dropdown list at the bottom of the screen.  Note: when transferring funds, be sure you select the account you wish to transfer from and then click on the “Transfer” button on the top panel.

If the merchant you wish to pay does not appear on the payee listing, click on the "Bill Payer" button on the left menu and then click on the "Add Payee" button.  To add a payee, enter the payee information, and then click on the Add Payee button at the bottom.

Important:  We cannot accept merchant payments for government entities (i.e. taxes, alimony, child support). Any government merchants in your bill payer list will be deleted and any subsequent payment to these agencies will be rejected which could result in penalties to you.

The account field entered does not match one of the following format (s).

Where an "N" appears you must enter a number, an "A" requires that a letter is entered, and an "*" allows either a number or a letter to be entered.

If the format differs greatly from your account number (i.e. Bill Pay wants a 15 digit account number, but you have only 12 digits), then it may be best to add a new merchant without payment information for verification with the merchant prior to paying them. This will take approximately five days; then you can enter your payment information.