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Coronavirus (COVID-19) Response

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Coronavirus (COVID-19) Response

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As the novel coronavirus (COVID-19) continues to impact our primary markets of Southern California and Southern Nevada, and throughout the nation, we’re here to serve you. Here are the steps we're taking to keep our members and team healthy during this outbreak. And please be assured, your funds and your accounts at the Credit Union remain safe.

Branch access & temporary hours

All branches remain open. Here are changes and temporary branch hours as of Monday, March 23:

  • We are not offering services to Shared Branch guests
  • Members may need to wait their turn to enter a branch, as we're limiting the number of people in a branch at any give time
branch access

Southern California Branches

Boyle Heights, Irwindale & Lynwood
M, Tu, W: 10am to 4pm; Th, F: 10am to 5pm; Sat: 9am to 1pm

Duarte & Ontario
M, Tu, W: 10am to 4pm; Th, F: 11am to 5pm; Sat: 9am to 1pm

Rosemead at Edison’s General Office
M, W: 9am to 1pm

Southern Nevada Branches

Horizon Ridge & Sahara
M-F: 9am to 4pm; Sat: 9am to 1pm

North Las Vegas
M-F: 10am to 3pm (closed for lunch 1 to 1:30pm)

Southwest
M-F: 9am to 3pm (closed for lunch 11 to 11:30am)

ATM access

All SCE FCU ATMs remain available.

Changes to services

changes to services
Auto Loans New applications are being accepted only for vehicles purchased through a dealership (no private party auto loans)
Debit Cards Instant-issue cards are no longer being offered. Replacement debit cards should be received within 5 to 7 days. Emergency orders can be delivered after two business days
Loan applications Accepted online and by phone (no in-branch applications)
Remote deposits To request an increase in your daily limit, please call us
Wires - incoming

Received by 2pm for same-day posting

Wires - outgoing Submit by 11am Monday through Friday for same-day processing

Improving the lives of members

During these uncertain times your Credit Union remains committed to our mission to improve the lives of our members. Here are the relief measures we’ve put in place for members who’ve been financially impacted by COVID-19:

loan relief
Assistance on an existing SCE FCU loan

To request assistance with an existing Mortgage Loan, please visit our Mortgage Relief page.

To request assistance, including the ability to skip up to two payments with no fee, submit your request through our Loan Relief Request page

Emergency Relief loan

You can review parameters and submit your request through our Loan Relief Request page

No penalties or early withdrawal fees

On Certificates, Vacation Club and Holiday Club

No fees for additional withdrawal

On Super Saver or Youth Super Saver

No fee For payments by phone on SCE FCU loans

For our business members, you may also want to learn about Disaster Loan Assistance from the Small Business Administration.

What we’re doing...

  • We’re closely monitoring information from local, state, and federal health officials to ensure we’re acting consistently with recommendations and guidelines from those agencies
  • We’re also ensuring our team members have the information they need to stay healthy and that they stay home if they’re not feeling well. We’re offering remote work options to team members, to have fewer people occupying our buildings as we strive to ensure everyone's health
  • We’re increasing the frequency with which we disinfect surfaces, apply hand sanitizer and wash our hands. We’ve removed cookies, water, coffee and candy from branch lobbies. Magazines and children’s toys have been removed. eMail receipt options are being utilized when possible

What you can do...

  • Adhere to the latest recommendations from the Centers for Disease Control and your local county health services department
  • Learn more about our online and mobile banking features, so you can do your banking from almost anywhere 24 hours a day, 7 days a week. We have online and mobile tools to help you check balances, make transfers and loan payments, deposit checks and apply for new services from wherever you happen to be
  • Get the most up to date information on our response to the COVID-19 pandemic by this page and following the Credit Union on social media

Free educational & counseling resources

For kids, parents & teachers, we offer the Money Mammals Club

For adults:

The health and safety of our members and team members continues to be our top priority, as we ensure our service to you is uninterrupted and remains at the highest level possible.

Together we’ll get through this!

Sincerely,
Your SCE FCU Family