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Identity Theft: A Survivor's Guide


Identity theft is a crime with many faces: from the thief who skims your card info at the ATM, to the hacker who assumes your persona and opens accounts in your name. Unfortunately, rectifying identity theft damage can be like untangling a wet knot. You can do it – but it’ll require patience and perseverance.

To start, commit yourself to becoming and remaining organized. Since you’ll probably be communicating with a lot of people, you’ll need to keep track of who said what, and when. Keep copies of all letters and maintain a verbal correspondence log. File paperwork right away and store everything in a safe and accessible place.

Identity Theft: A Survivor's Guide
Creditors and financial institutions

If accounts have been used or opened illegally, contact your creditors immediately. Ask for fraudulent transaction documentation as you may need it to file a police report. Add “non-guessable” passwords to replacement cards and all existing accounts.

If a collection agency attempts to collect on a fraudulent account, explain (in writing) you’re a victim of identity theft and not responsible for the debt. Ask them to confirm in writing that you don’t owe the balance and the account has been closed.

For checking account fraud, contact your financial institution to place stop payments on any outstanding checks you didn’t write. Report the crime to check report agencies. Monitor all future account statements carefully for evidence of new fraud.

Legal and government agencies

Report the crime and file a report with either your local police or sheriff’s department or the police where the identity theft took place. Request a copy of the report and keep the phone number of your investigator handy.

Create an Identity Theft Report with the Federal Trade Commission (FTC), which is the combination of the Identity Theft Affidavit, also filed with the FTC, and the police report.

For additional documentation you may also pursue a Consumer Financial Protection Bureau investigation.

Notify your local postal inspector if someone else has used your address. If your Social Security number has been fraudulently used, alert the Social Security Administration.

Credit reporting bureaus

The most arduous task in the process may be ensuring your credit report lists only factual information. To know what’s being reporting, you’ll need to obtain a credit report from each of the three major credit bureaus (if you’re married, your spouse should also check his or her report).

Even if the fraudulent information hasn’t yet appeared on your credit reports, be proactive and report the crime now. Contact one of the bureau’s fraud department and request an extended fraud alert be entered on your file for seven years instead of the normal 90-180 days. Confirm the bureau you filed the alert with will contact the other two bureaus for you and have them place the fraud alerts.

Write a victim’s report – a brief statement describing the details of the crime – and send it to the bureaus to be added to your credit report. The first credit reports with the fraud alert are free and will be sent to you automatically. After that, check your credit report every three months to ensure accuracy.

Healing the wounds of identity theft will take time and work. However, the sooner and more aggressively you deal with the problem, the faster you’ll see results.


Protect yourself

As a member of SCE FCU, you have access to several apps to help protect you from identity theft… from digital mobile payment platforms to real-time control over where and when your cards can be used. They’re all available for download through your app store.