Manager of Loan Services
Team Member Since 2019
Keep going! No matter what life obstacles you may face (and oh you will). Never give up on YOU! Always remember why you started and allow that to be your fuel to accomplish whatever goals and dreams you may have!
Describe the work you do at the Credit Union.
I oversee the Loan Services team, which covers funding, loan servicing, as well as DMV. I have been in Consumer Lending since 2007 and I really love what I do.
My job is very fulfilling as each and every day my team and I get to improve the lives of our members and communities.
What was your first job?
My first job was at Blockbuster Video during my senior year in high school. Yes, blockbuster video, before Netflix, Hulu or Prime.
How did you come to be an SCE FCU team member?
Prior to SCE Credit Union, I worked at Bank of America in their Card Services Call Center for seven years. Then transitioned to California Credit Union where I also started in the call center. Later, I became a Consumer Loan Servicing Representative, as I wanted to grow within the organization and learn new skills. While in the Consumer Lending department, I held several positions, such as System Administrator for our Lending Platform, Supervisor of the Loan Services team, and ultimately became the AVP of the Consumer Lending Operations team where I managed a team of nine and oversaw the day-to-day operations of origination, funding and loan servicing.
I left CCU at the end of 2018 and applied here at SCE FCU as the current position was very similar in what I was doing there. I started here in March of 2019 and I am so very glad to be a part of the team!
How do you spend your free time?
I usually spend my free time hanging with my sisters and friends. I love writing and working out. I have one daughter who’ll soon be 24 years of age. I’m currently writing a book and plan on having it published by the end of the year!
In February, Denise was awarded Manager of the Year for her accomplishments in 2020. Here’s what our team had to say about her:
“Denise is such a positive member of our team. She holds herself to a high standard and requires the same from her team. She has a great sense of humor and incorporates that into even the most stressful situations. She actively participates in discussions, sharing her depth of experience and knowledge. She demonstrates a genuine commitment to the success of the organization through accountability, teamwork and respect.
“Denise is a true team player. She works with team members throughout the organization to problem solve, create efficiencies and be a positive resource for others.