Senior Financial Services Consultant
Boyle Heights Branch
Team Member since 200
“Be happy with what you have, while working for what you want.” -Helen Keller
Describe the work you do at the Credit Union.
I’m a Senior Financial Services Consultant at the Boyle Heights Branch. I assist my team members in everyday tasks as well as welcoming our members to the Credit Union. I’m one of the first contacts our members have when they join the Credit Union. Knowing I was able to assist a member by saving them money on a high interest loan or showing them the advantages of joining the Credit Union is very gratifying and fulfilling. Coaching and bringing the team together to provide the best service to our members is also very gratifying because I see the immediate results of the sales performance for the branch.
What was your first job?
My first job was a sales associate at Macy’s and I worked in the men’s furnishing department.
How did you come to be an SCE FCU team member?
I became an SCE FCU team member in May 2006 when I saw a branch opening in the city of Lynwood. I saw it as a career opportunity five minutes away from home. My prior experience was customer service I had from working at Macy’s as a sales associate. I’ve been with the Credit Union for 15 years, starting as a teller. Over the years my role has changed and have been given the opportunity to grow within the Credit Union.
How do you spend your free time?
I spend most of my free time with family and friends. I have three dogs (Chato, Blanca and Luna) and from time-to-time I take Blanca for small walks around my neighborhood. I like summer days because I get to enjoy the afternoons with my nieces and see them grow, laugh and play. One of my goals is to travel more and enjoy different parts of the world.
Nallely was our Team Member of the Month for May! She’s a great asset in day-to-day operations. Her team knows they can count on her for direction and advice. Recently, she assisted a member through financial changes following the passing of a family member. She was very gentle and caring in helping the member. Thank you for providing exceptional service, Nallely!